FAQ


1. Equipment Questions
1.1. Are all the product original brand products?
1.2. If a bat is classed as Pre - Prepared or Knocked in is it ready to play with?
1.3. Do I have to order RH (right handed player) and LH (left handed player) batting pads and gloves separately?
1.4. How do I tell if I want RH (right handed player) or LH (left handed player) equipment?

2. Payment Questions
2.1. How can I pay for my order?
2.2. Can I pay with American Express?
2.3. I received an email saying the name and address details I entered do not match that by the card issues, but they are correct?
2.4. I paid using a credit card and my order status says Suspected Fraud?
2.5. What currency are your prices in?
2.5. Can I pay in US Dollars?
2.6. When will I be charged for my order?
2.7. My items are out of stock, do I get a refund?
       - Yes once we have confirmation that you wish to cancel the order your refund will be made within 24 hours.

3. Privacy Questions
3.1. Where can I find Privacy & Security details?
3.2. Are my details retained for future orders?
3.3. We do keep records of your NAME /ADDRESS and records of previous orders. If you have ordered previously via the website 3.4. you should have a login with which you can place an order more quickly.
       - WE DO NOT SAVE ANY FINANCIAL DETAILS SUCH AS CREDIT OR DEBIT CARDS.

4. Product & Stock Questions
4.1. How reliable is product availability?
4.2. If I pre-order an item will I receive the item on the release date?
4.3. Will the sale items be re-stocked?
        - Often items will be reduced in price once that line/color way has been discontinued by the manufacturer. If more stock is due, 
         the date we anticipate being able to dispatch it will be advised when you select the size. If the size required is unavailable you
         may wish to contact our Sales Team who can search our stock database for an alternative bargain.
4.4. How long will items be on sale for?
4.5. Will your store do price match?
4.6. Can I order by email or Fax?
4.7. What sizing formats do your store use?
4.8. Can personalized item be exchanged?
4.9. The product I received looks different to the image on the website/in the brochure
4.10. What is approximate product weight?
    
5. Order Questions
5.1. How can I cancel an order?
5.2. How can I get an update on my order?
5.3. What are my shipping options and costs?
5.4. We ships most merchandise within 2 working days of when the order is place.
        -Currently we offer shipping via USPS, UPS, DHL, FedEx and our international shipping partners for most merchandise. Each item
        on our website has specific Shipping rates that are added on to the item price at checkout. Please contact us to arrange larger
        delivery options!

6. Pricing & Promotion Questions
6.1. What happens if a price of an item has changed, after it is ordered but before its shipped to me?
Price reduction decisions are not always made in advance so if you notice a price has been reduced after you order has been confirmed, but before you have received it, please contact us by phone or email and we'll credit the difference. If a price is reduced after receipt of the order we cannot refund the difference.

7. Viewing Orders Questions
7.1. How can I view my past orders?
You can login into your  My Account and view order history under Portal - Billing - Sale Orders

8.1. Shipping Rates Questions
8.1. Why am I not able to see free shipping during checkout?
8.2. How much do you charge for shipping?
8.3. How much do you charge for international shipping?
Simply view your shopping cart to see the lowest-cost shipping rate for your order. International shipping charges is based on package dimension and hence  will cost more than what you see in your shopping cart. One of our associate will get in touch with customer if the paid shipping price is higher and or lower to collect and or credit the difference. We do our best by working with shipping carriers to offer you best discounted rates.

9. Delivery Questions
9.1. When will my package arrive?
9.2. What should I do if an item is missing from my order?
9.3. Does your store deliver to APO or FPO addresses?
9.4. Does your store deliver to P.O. Boxes?
9.5. Does your store offer Cash On Delivery?
9.6. How do I get my FedEx, UPS or USPS tracking number?
The tracking numbers for each day's shipped orders are automatically emailed after 6:30pm Central Standard Time. Alternatively, you can check your order status online from My Accounts - Protal - Billing - Sales Orders - Additional Info tab.

10. Return Questions
10.1. How can I initiate a return?
10.2. How long does it take to process and RMA?
10.3 Is it mandatory to have an RMA number in order to return a product?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. We will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. We must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

            " To me, it doesn’t matter how good you are. Sport is all about playing and competing.
              Whatever you do in cricket and in sport, enjoy it, be positive and try to win." - Ian Botham

What Our Clients Are Saying

"NCL Management has more than 30 years of knowledge and experience in playing international, domestic cricket, managing leagues, team founding, building and leading, plus! merchandising; which gives them clear advantage to choose best quality product(s) for their customers over other competitors. Quality product and service is their key!"     

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Photos used under Creative Commons from www.davidmolloyphotography.com, Aleksandr Zykov